Waterman, Robert H. Jr.
The speeches are free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.
The secret of excellence. The move toward excellence. The role of courtesy. MBWA: Management by Wandering Around. Exemplary anecdotes of Hewlett-Packard, Procter & Gamble, Delta, Bata, McDonald's, Arco, Frito-Lay. Successful change programs. Importance of listening, analysing, creating an urgency for change, the accumulation of activities, involving lots of people. Leadership as guided autonomy rather than as control. The importance of follow-up. Success breeds success.