Canada as a leader in telecommunications. The lack of an overall vision for the industry. A move away from a utility regulated perspective toward a natural market in telecommunications. The characteristics of a natural market. A discussion of four building blocks that must be in place to achieve a more natural market. The customer as the driving force. The demand for service transcends size of business.What customers want. What Bell provides, and intends to provide. A Total Quality approach. New alliances. The need for policy and regulation to keep pace with the changes in technology and the marketplace. The convergence of technologies and the possibilities for different types of services. A discussion of regulation and what is necessary. Recent decisions of the CRTC. Some concluding statements about Bell.
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