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The importance and significance of communication. Mechanization. Problems caused in labour-management relations by mechanization. Consequences of sporadic and frequent disruptions of service. The responsibilities of Postmaster General. Canada Post as a public service and an instrument of public communications policy. Subsidization from the Treasury. The difficulty of identifying justifiable areas of subsidization while generating sufficient revenues. Statistics on expenditures and revenues. Details of the postal service. The necessity to solve problems and reverse trends. Labour/management relations. Service improvements. Electronic mail. Transaction mail. Electronic Funds Transfer Systems (EFTS). Committees and studies look at the future. The position of the postal service in Canada as an institution. Potential service opportunities.