The speeches are free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.
The challenges of managing a company in today's environment. Uncertainty. The "perfect storm" business equivalent. The situation of American Express. Managing through and regaining some business momentum. Some lessons learned in several broad categories and a discussion of each: maximizing the flexibility of our business model; maintaining a focus on who we are as a company; leading our people. Post 9/11. Challenges faced; goals accomplished over the last two years. Leadership. Difficult times ahead. Some concluding remarks about moving forward.