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History of the office of Ombudsman, beginning in Sweden in 1809. Reasons for the existence of the office of Ombudsman. The role of the Ombudsman in Provincial Canada. The powers of the Ombudsman as set out in the Ombudsman Act. Examples of matters referred to the Ombudsman, and action taken. The symbol of the Ombudsman's office, and its meaning. The problem of accessibility. The Directorate of Institutuional and Special Services, set up by the Ombudsman's office. Plans or "blueprints" for the office. Public hearings and studies throughout the world used to enhance the office, and the function of the Ombudsman.