The Financial Services Council of Canada: Its Origins and Mandate. Last decade of extraordinary change in the industry worldwide. Factors that have reshaped the industry. The four principal factors. Results of these forces of change. The formation of the Financial Services Council of Canada to better coordinate efforts on legislative, regulatory and policy issues of a common interest. Members of the Council. The First Project: A Single Window Dispute Resolution System for Financial-Services Consumers - a detailed discussion. The Way Ahead. The future of the council itself. New realizations. A broad approach. How to get started. The speaker's own preferences and expectations.
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