The speeches are free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.
Setting client expectations. Some general remarks about consultants. The tremendous influence exerted by consultants. Why it is that consulting has become a major global industry. An exploration of four trends. Some charactertistics of consultants. Choosing a consultant. How a consulting engagement typically rolls out. Some examples. Fatal flaws. The CMC designation. A concluding story.